1. Using this website

These Terms of Use apply to TakeHoldPrinting.com, related pages and tools, and the custom printing, embroidery, design, fulfillment, and related services provided by TakeHold Printing LLC (“TakeHold,” “we,” “us,” or “our”). By using the website, submitting artwork, approving a proof, or placing an order, you agree to these terms.

Website content is provided for general information. Prices, availability, production timing, garment details, and service specifications are confirmed through your quote, invoice, proof, or other written order approval. Project-specific written terms will control if they differ from this general page.

2. Orders, proofs, and approval

Before production, you are responsible for reviewing the mockup, proof, or embroidery sewout provided for your order. Approval confirms that you have checked spelling, wording, artwork, colors, placement, garment information, quantities, and other visible details.

• Production may begin after approval and payment. Changes requested afterward may cause additional charges or delay the order.
• Colors displayed on a phone, monitor, or digital proof may not exactly match manufactured garment or ink colors.
• Mockups are visual guides. Final artwork size and placement may vary within normal production tolerances described below.
• Customer-approved typographical, artwork, or layout errors are the customer’s responsibility unless TakeHold agrees otherwise in writing.

3. Payment, cancellation, suspension, and termination

Unless different written terms are provided for a specific order, full payment is required before production begins. Any payment-processing or convenience fee will be disclosed before payment is completed.

Order cancellations may be subject to a 15% restocking fee, plus charges for artwork, screens, digitizing, labor, special-order merchandise, or other work already completed. Custom-decorated goods and materials purchased specifically for an approved order may not be cancelable or refundable.

Right to decline, suspend, or terminate an order

TakeHold Printing reserves the right to decline, suspend, or terminate any order when, in TakeHold Printing's reasonable judgment, continuing the order is impractical, unsafe, unlawful, commercially unreasonable, or unlikely to produce a result that meets TakeHold Printing's quality or production standards.

This right includes, but is not limited to, circumstances involving:

• Artwork, trademark, copyright, licensing, or intellectual-property concerns;
• Customer-supplied garments or products that are unsuitable for decoration;
• Production, equipment, material, inventory, or supply-chain limitations;
• Failure to receive required payment, artwork approval, information, merchandise, or other materials necessary to proceed;
• Significant changes to the approved scope, artwork, quantities, products, decoration method, or requested completion date;
• Abusive, threatening, harassing, fraudulent, or inappropriate conduct;
• A material dispute regarding the scope, pricing, production requirements, delivery terms, or other terms of the order;
• Circumstances where TakeHold Printing reasonably determines that continued production creates an unacceptable risk of defective or unsatisfactory work; or
• Other circumstances outside TakeHold Printing's reasonable control.

TakeHold Printing may also elect to discontinue an order prior to the commencement of production for business or operational reasons.

If TakeHold Printing terminates an order before production is completed, the customer will remain responsible for authorized work, products, setup, artwork, digitizing, special-order merchandise, shipping, and other costs already incurred or completed prior to termination. Any remaining customer payment attributable solely to work that will not be performed will be refunded or credited, as applicable.

Customer-supplied merchandise that has not been decorated will be made available for pickup or returned to the customer at the customer's expense unless otherwise agreed in writing. TakeHold Printing is not responsible for delays associated with arranging pickup, delivery, or shipment after termination.

Termination of an order does not waive any rights or obligations that arose prior to termination.

ORDER DISPUTES AND SUSPENSION OF PRODUCTION

If a dispute arises concerning an order, including a dispute regarding artwork, quality expectations, pricing, delivery dates, scope of work, customer instructions, or these Terms, TakeHold Printing may temporarily suspend production while the matter is reviewed or resolved.

A temporary suspension of production under this section does not constitute abandonment of the order or an admission of breach.

If the parties are unable to resolve the dispute within a reasonable period of time, TakeHold Printing may terminate the remaining unperformed portion of the order in accordance with these Terms.

4. Production standards and timing

Custom apparel is produced by hand and with manufacturing processes that allow reasonable variation. Unless a project requires a separately agreed standard, the following guidelines apply:

• Artwork size may vary approximately 1–10% from the approved mockup.
• Print or embroidery placement may vary approximately 1–10%, including up to about ½ inch from the expected center or reference point.
• Minor differences can occur between individual garments, garment sizes, print methods, ink colors, and production runs.
• When no Pantone Matching System (PMS) color is supplied and confirmed, color matching is based on the available reference and may vary.

CMYK, simulated process, one-stroke or vintage printing, oversized printing, DTF, DTG, embroidery, and other decoration methods have different characteristics. We will recommend a method based on the approved design, garment, quantity, and intended result.

Production and Completion Dates

Any production, completion, pickup, shipping, or delivery date is an estimate unless the order specifically identifies the date as a Guaranteed In-Hand Date and TakeHold Printing expressly accepts that guarantee in writing. Production timelines begin only after all required merchandise, payment, information, and final artwork approval have been received. Customer-requested dates, event dates, travel dates, or other deadlines do not become guaranteed contractual completion dates unless expressly accepted in writing by TakeHold Printing.

5. Artwork ownership and intellectual property

Your permission to print

By submitting a logo, design, photograph, text, trademark, or other material, you represent that you own the necessary rights or have permission from the rightful owner to reproduce it.

Your responsibility

You are responsible for claims, losses, damages, or legal action arising from artwork or materials you provide. You agree to indemnify and hold harmless TakeHold Printing LLC, its employees, and agents from reasonable liability, damages, and expenses—including attorneys’ fees—arising from a claim that your submitted material infringes a copyright, trademark, or other right.

Our right to refuse

We may refuse, suspend, or cancel work that appears unauthorized, unlawful, hateful, threatening, or otherwise unsuitable for production. If a third party reports possible infringement, we may pause the order and request documentation showing your right to use the material. You agree to cooperate with that request.

6. Claims, returns, and refunds

Return and Refund Policy

We give 100 percent satisfaction!

TakeHold Printing strives to ensure the highest quality T-shirts and custom apparel you order through our services.

Please inspect your order promptly. If you believe there is a production error or defect, contact us within 7 calendar days of receiving the order and include the order information, a description of the issue, and clear photographs when possible.

To file a claim please email us the details and we will be able to handle it with in 24 hours.

We will review the claim and determine an appropriate solution, which may include repair, replacement, reprint, store credit, or refund. Orders produced according to an approved proof are generally not eligible for refund or reprint for details that were visible at approval. Authorized refunds may be subject to a 20% restocking fee where applicable, and proof of purchase is required.

7. Privacy and personal information

We collect information you voluntarily provide through quote forms, calculators, scheduling tools, email, telephone, payment, and other direct contact. We use that information to respond to you, prepare quotes, produce and deliver orders, provide support, keep business records, and communicate about services you requested.

• We do not sell or rent your personal information.
• We may share information with employees, contractors, vendors, payment processors, shipping providers, software services, or professional advisers when reasonably necessary to operate the business or fulfill your request.
• Cookies, analytics, spam protection, embedded content, maps, scheduling tools, social media, and linked third-party services may collect technical or usage information under their own privacy policies.
• We use reasonable administrative and technical safeguards, but no website or transmission method can be guaranteed completely secure.

You may ask what personal information we hold about you, request a correction or deletion where applicable, or opt out of marketing messages by contacting us. Some information may be retained when required for orders, accounting, fraud prevention, legal compliance, or security.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, TakeHold Printing shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to an order, including lost profits, lost revenue, lost business opportunities, loss of goodwill, event-related losses, travel expenses, or marketing losses, regardless of whether TakeHold Printing was advised that such damages were possible. To the maximum extent permitted by law, TakeHold Printing's aggregate liability arising from any order shall not exceed the amount actually paid to TakeHold Printing for the affected portion of that order.

9. Changes and contact information

We may update these terms as our services or legal obligations change. The revised date at the top of this page shows when the current version took effect. Continued use of the website or services after an update means the revised terms apply going forward.

Questions, order claims, or privacy requests can be sent to Info@TakeHoldPrinting.com or discussed by calling (615) 943-1402.